Kishor
Assistant General Manager – Quality & Partner Service Operations | Lean Six Sigma GB | ISO QMS 9001:2015 Certified
- Role
- Agm - Service Operations at Vodafone Idea Limited
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Kishor
Customer Experience and Service Operations leader with 16+ years of experience across…
Experience
Agm - Service Operations
Jul 2023 — Present · IN
Managed vendor performance for high-value customers, improving NPS by 15%.• Designed digital deflection strategies, reducing customer issue volumes by 20%.• Directed initiatives to improve SLA adherence across multiple regions.
Education
Insitute of Hotel Management
Bachelor's degree, Hotel Management
2002 — 2005
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