Kishor

Assistant General Manager – Quality & Partner Service Operations | Lean Six Sigma GB | ISO QMS 9001:2015 Certified

Role
Agm - Service Operations at Vodafone Idea Limited
Location
Mumbai, MH, IN
LinkedIn followers
500 followers

About Kishor

Customer Experience and Service Operations leader with 16+ years of experience across…

Experience

  1. Agm - Service Operations

    Vodafone Idea Limited

    Jul 2023 — Present · IN

    Managed vendor performance for high-value customers, improving NPS by 15%.• Designed digital deflection strategies, reducing customer issue volumes by 20%.• Directed initiatives to improve SLA adherence across multiple regions.

Education

  • Insitute of Hotel Management

    Bachelor's degree, Hotel Management

    2002 — 2005

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Kishor — Agm - Service Operations at Vodafone Idea Limited in Mumbai, MH, IN | Unifers