Eamani

About Eamani

Senior ServiceNow Developer with 8+ years of experience delivering enterprise-scale ServiceNow solutions across ITSM, ITAM (HAM/SAM Pro), CSM, CMDB, and Integration Hub.Proven in end-to-end implementations, complex REST/SOAP integrations, Flow Designer automation, and CSDM-aligned CMDB architecture. Led ServiceNow–JIRA and Webex integrations to enable real-time P1/P2 incident response and cross-team collaboration.Strong hands-on expertise in ServiceNow scripting, custom app development (App Engine Studio), asset lifecycle management, and platform optimization in large enterprise environments. Core Skills: ServiceNow ITSM | ITAM (HAM/SAM)| CSM | CMDB | Integrations | Automation | CSDM | WSD | EAM

Experience

1. Servicenow Engineer

   NMDP

   Oct 2021 — Present

   Delivered end-to-end implementations on the ServiceNow platform, spanning ITSM, Hardware Asset Management (HAM), Customer Service Management (CSM), CMDB, and Integration Hub.• Designed, configured, and supported REST and SOAP integrations using Integration Hub and custom APIs, enabling secure, real-time data exchange with external enterprise systems.• Led the full lifecycle ServiceNow–JIRA integration using the Integration Hub JIRA Spoke, enabling bi-directional synchronization between ITSM and Agile development teams.• Mapped ServiceNow Incident, Problem, and Change processes to JIRA Agile objects (Epics, Stories, Bugs), improving visibility and collaboration across IT and engineering teams.• Designed and implemented Webex Spoke automation, enabling meeting scheduling, conference bridge creation, and collaboration directly from ServiceNow incidents, requests, and changes.• Integrated ServiceNow with Webex for real-time alerts and notifications, improving response times for P1/P2 incidents and critical changes.• Led the end-to-end Hardware Asset Management (HAM / HAM Pro) implementation, covering procurement, receiving, deployment, audits, reconciliation, refresh, and retirement.• Developed automated hardware asset audit and reconciliation processes, ensuring accurate inventory and alignment between CMDB, Discovery, and external inventory systems.• Built custom asset dashboards and reports to track utilization, lifecycle status, warranty, and compliance, supporting informed procurement and retirement decisions.• Conducted end-user training and knowledge transfer sessions, creating comprehensive documentation to support long-term HAM operations.• Delivered Customer Service Management (CSM) implementations, including case types, workflows, SLAs, assignment rules, and customer communication automation.• Planned and executed platform upgrades, patches, and routine maintenance, ensuring system stability, performance, and security.

Education

• Indiana Institute of Technology

  Master's degree, Engineering Management With Information Systems

  2016 — 2017

• RISE Gandhi Group of Institutions, (Integrated Campus), Off NH-5, Valluru, Ongole-523272(CC-8B)

  Bachelor's degree, Electrical, Electronics and Communications Engineering

  2010 — 2014