Dulam
- Role
- Principal Technical Account Manager at Salesforce
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Dulam
Highly accomplished technologist with outstanding experience in managing e-commerce site…
Experience
Principal Technical Account Manager
Mar 2022 — Present
Lead a team of TAMs responsible for a large, high-profile account, ensuring the successful completion of project goals and needs, and coordinate the efforts of the team to achieve overall customer success to demonstrate the value of the Signature Success offers- Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities- Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Salesforce- Attain Trusted Advisor status with both key business and technical decision-makers- Identify key industry business process areas for opportunity to use the Salesforce platform- Advocate for innovation and early adoption of platform capabilities with our 3 release yearly schedule through customized release reviews- Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specific to customers’ business needs- In support of the Customer Success Strategy and Success Manager, monitor and identify trends in Salesforce adoption and utilization, Success Plan adoption and utilization, providing guidance as part of Quarterly Success reviews- Proactive liaison and focal point into Salesforce Technology and Product teams and Technical Support Team, to address product feature/technical hurdles- Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies- Provide timely account or issue executive-level summary status reports both internally and to the customer- Maintain internal and customer executive communication, providing regular status updates across customer\'s complex Salesforce implementation and all related activities and projects.
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