Ralph Schoner
VIP/Executive Technical Support Management - At Mondelez International
- Role
- Vip Executive Technical Support Management at Mondelēz International
- Location
- East Hanover, NJ, US
- LinkedIn followers
- 500 followers
About Ralph Schoner
EXECUTIVE TECHNICAL IT SUPPORT | IT SERVICE LEADERSHIP | Sr. IT MANAGERMy area of expertise is equipping executive teams with high-availability technology.Executives depend on me because I make problems vanish. My value is my ability to fix issues that no one else figures out, even global vendors with large support teams. Technology is my passion and I research prodigiously to get to answers, giving me the knowledge to understand how technologies work and what to do when they don’t.I helped companies including Standard Industries, GAF, GAF Energy, and Vornado Realty Trust to generate billions in revenue through smoothly running systems and platforms. What’s more, my executive clients and my direct reports can always rely on me for a personable and caring presence and impeccable service. Career Highlights include:LEADERSHIP• Led, developed, and coached teams of 5-7 IT specialists to provide a wide spectrum of IT services with an exceptional level of service. • Transformed IT into a business asset through a consistent focus on the user. EXECUTIVE IT SUPPORT• Became the go-to technical resource for CEOs and other C-level executives at 4 companies.• Provided round-the-clock support and traveled as needed. PROJECT MANAGEMENT• Led IT RFPs, procurement, and vendor management.• Spearheaded application implementations for up to 400 users in multiple locations.• Set up a new business so that all 100+ new employees had the equipment and applications they needed to be productive on their very first day.IT SERVICESSoftware Implementations • Data Migrations • Infrastructure Support • Device Support • Desktop Support • Email Management
Experience
Vip Executive Technical Support Management
May 2022 — Present · East Hanover, NJ, US
Skills
- Security
- Software Documentation
- Disaster Recovery
- Technical Support
- Virtualization
- Help Desk Support
- Networking
- Servers
- Troubleshooting
- Vmware
- Tcp/Ip
- Active Directory
- Xp
- Windows Server
- 24/7/365 Executive Support
- Iphone Expert
- IT Service Management
- Project Management
- Network Administration
- Blackberry
- Computer Hardware
- Microsoft Exchange
- Team Leadership
- System Administration
- Citrix
- Mac
- Infrastructure
- Ipad Expert
- Windows 7
- Problem Solving Expert
- Executive Relationships
- Dns
- IT Management
- Network Security
- Vpn
- IT Operations
- Outlook Expert
- Vendor Management
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