Ralph Letheren

WORK HISTORY

EDUCATION

SKILLS

ABOUT RALPH LETHEREN

An inspirational board-level executive with more than 30 years of experience driving exceptional operations success and organisational growth. Possessing a versatile skill-base, experienced in building strong teams, elevating staff capabilities and empowering individuals to surpass strategic objectives across multiple industries and ownership models. Consistent in driving process and policy improvements, boosting productivity and morale. Experienced in delivering superior client satisfaction aligning internal systems with exceptional customer service. Demonstrable ability to repeatedly deliver significant business objectives supporting revenue & margin growth, and professionalising operations & organisational structures. Patient and calm in the most challenging environments. A widely recognised motivational leader, dynamic presenter, analytical thinker, trusted team player and focused achiever with excellent people management abilities. Achievement examples- Spearheaded numerous business intelligence (KPI) projects- Transformed policies & processes to enhance customer experience- Conceptualised and project managed various innovative IT solutions- Implemented global training and support programmes delivered- Increased revenue & margin results using data-driven tendering processes- Experienced in sell and buy side of large-scale business acquisitions- Seasoned people manager across many industries- Delivered various large-scale projects in franchising and master franchise operations.Skills & Expertise- Strategic Planning & Organisational Development- Productivity Growth & Sales Management- Operational Leadership & Culture Change- Training & Personnel Development- Service Excellence & Contract Negotiations- IT Systems & Project Management- Franchise Operations & Business ContinuityI have a proven track record of helping businesses deliver operational excellence, customer delight, unlocking their full potential.