Ralph Jude Devadoss
General Manager - Global Delivery Head - Intelligent Service Fulfilment - Wipro - IIM Vishakhapatnam
- Role
- General Manager at Wipro
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ralph Jude Devadoss
With over two decades + of cross-functional expertise in the BPM industry, I have honed…
Experience
General Manager
Sep 2017 — Present · Mumbai, IN
As a seasoned leader, I head the global delivery for ‘Intelligent Service Fulfilment’ practice within Wipro-DOP, managing a portfolio that includes marquee telecommunication companies worldwide. With a global team of ~4.5k employees, spanning 6 countries and multiple delivery locations, my role involves driving growth through strategic planning and the implementation of transformation initiatives. My expertise in digital transformation has been instrumental in driving significant projects, such as the end-to-end order management for a leading UK telecom provider and the integration of Six Sigma principles in service delivery, showcasing my commitment to innovation and excellence in the industry.
Education
Mumbai University
MA
Skills
- Operations Management
- Performance Management
- Crm
- Salesforce.com
- Leadership
- Service Delivery
- Business Analysis
- Recruiting
- Call Centers
- Telecommunications
- Bpo
- Business Process
- Customer Satisfaction
- Management
- Employee Engagement
- Strategic Planning
- Team Management
- Talent Management
- Sla
- Data Center
- Six Sigma
- Negotiation
- Team Leadership
- Vendor Management
- Enterprise Software
- Transition Management
- Outsourcing
- Strategy
- Human Resources
- Thought Leadership
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