Charlie Evert

About Charlie Evert

Army veteran turned AI innovation leader with an MBA and MS in Business Intelligence & Analytics, I blend military-honed leadership and passion with cutting-edge expertise in Generative AI, software engineering, and data architecture. At JNJ Consumer Health (Kenvue), I launched the company’s first GenAI application and forged strategic partnerships with industry leaders—Microsoft, Google, Pinecone, and OpenAI—to drive rapid R&D breakthroughs.Previously at Deloitte, I architected and delivered agentic-AI platforms and cloud-native solutions for federal, municipal, and commercial clients, converting complex challenges into scalable systems that automate workflows, accelerate decision-making, and unlock multimillion-dollar value. Now at PwC, I lead consulting and custom software development implementation engagements for Contact Center AI Automation. I’ve steered over $1b (with a b ) in business development and led $100m+ in project delivery across roles from lead developer and tech lead to project manager and technical writer.Passionate about mentoring teams, evangelizing AI best practices, and exploring new frontiers in autonomous agents and AI Software, I’m always open to collaborative challenges and bold ideas. Let’s

Experience

1. Manager, Ai & Digital Contact Center

   PwC

   Sep 2025 — Present · Miami, FL, US

   Lead implementation and strategy projects for AI Agents and Generative AI software that intersect with Contact Center technologies (Amazon Connect, Azure ACS, Salesforce, SNOW, NiCE CXOne, etc)Sold $900k implementation project for custom LLM and ML based clustering and summarization Voice of Consumer platform for a major brokerage + financial advisory institution; deal stemmed from opportunity found during strategy project I was Manager for, taught direct report vibe coding and created a workable prototype that impressed the client, drew up proposal and SOW, coordinated with client to get it signed, identified external hires, staffed the project and ultimately responsible for team execution to deploy a production app within 5 monthsCreated outbound and inbound call AI Agent platform within Azure Communications Service, Azure App Service and Azure AI foundry, unlocking massive labor savings for supply chain contact centers

Education

• Temple University

  Bachelor of Business Administration - BBA, Accounting

• Saint Joseph's University

  Master of Science - MS, Business Intelligence & Analytics: Data Science Concentration

• Saint Joseph's University

  Master of Business Administration - MBA, Data Analytics & Data Management Dual Concentrations

• Wilbraham & Monson Academy

  High School Diploma

  2011 — 2015

Skills

• Leadership
• Critical Thinking
• Writing
• Editing
• Discipline
• Customer Service
• Typing
• Sales
• Data Entry
• Microsoft Office
• Microsoft Excel
• Microsoft Powerpoint
• Microsoft Word
• Social Media
• Research
• Time Management
• Military Training
• Combat Lifesaver
• Cooking
• Ranger First Responder
• Cleaning
• Driving
• Marksmanship
• Scuba Open Water Diving
• Military Operations
• Tactics
• Video Editing
• Marketing
• Imovie
• Teamwork
• Management
• Cold Calling
• Team Leadership
• Tenacity
• Nonprofit Organizations
• Community Outreach