Ralph Blood
Senior Director of Program Management & Operations | Customer Success | Technical Support | Professional Services | IT | R&D
- Role
- Senior Director, Customer Success Operations at Armis
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Ralph Blood
A proactive and successful program management and operations professional with expertise in applying people, process, and technology to maximize individual, team, and organizational performance. Recognized as a steward of the business who mentors with purpose and who understands that strong working relationships, and commitment to a common vision, produce great organizations and exceptional results. Described as a balanced, hardworking, and versatile leader, with a maniacal focus on achieving desired business priorities and outcomes. Proven track record in leading high-performance teams who accomplish both strategic and tactical objectives, while driving top-line growth, increasing profitability, improving organizational efficiency, and optimizing the customer experience. Success/Support/Services/IT/R&D Operations Portfolio/Program/Project Management Process & Quality Improvement Budget, Expense & Vendor Management Transformational Change Management Talent & Workforce Development Cross-functional Relationship Building Interpersonal Skills & Meeting Facilitation Enterprise Software & Tools Development Mergers & Acquisitions (Divestitures)
Experience
Senior Director, Customer Success Operations
Mar 2023 — Present · Salt Lake City, UT, US
As the Armis Customer Success Operations leader, and Chief of Staff to the Chief Customer Officer (CCO), I ensure that key CS initiatives are carried out as efficiently and effectively as possible. This means optimizing the CS workflows to be scalable while using the most appropriate digital tools to fulfill its work. Primary Stewardship Includes:* Administering Customer Success business processes and systems * Managing Salesforce (CRM) and Gainsight (CSM) platforms * Facilitation of best practices, workflow tools and application integrations * Alignment with leadership and key stakeholders on business priorities and cross-functional initiatives Key Business Functions Include: 1) Tools Administration and Development 2) Process, Program & Project Management 3) Business Intelligence, Data Management, Business Analysis & Reporting 4) Planning and Forecasting
Education
University of Phoenix
Bachelor of Science, Information Technology
1997 — 2003
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