Ralph Silvan
Leading strategy and process optimization for National Repair Omni channel.
- Role
- National Executive Director of Strategy and Operations at Comcast
- Location
- Knoxville, TN, US
- LinkedIn followers
- 500 followers
About Ralph Silvan
With a solid foundation in strategy and operational leadership, my tenure at Comcast has focused on steering customer and employee experience strategy and Omni-Channel initiatives. My commitment to creating a culture of accountability and inclusion has been pivotal in launching new programs and enhancing customer care. Our team\'s collaborative efforts have significantly improved operational processes across the organization and assisted the organization in exceeding goals!
Experience
National Executive Director of Strategy and Operations
Apr 2023 — Present · US
Responsible for strategy and operations for Advanced Repair, Omni channel, Onboarding, Appointment management and Repair queue.
Education
University of Tennessee, Knoxville
BS, Biology, BA, History
1994 — 1999
University of Tennessee, Knoxville
MBA, Business Administration and Management, General
2011 — 2012
Skills
- Time Management
- Wireless
- P&L Management
- Strategy
- Strategic Partnerships
- Direct Sales
- Voip
- Account Management
- Forecasting
- Sales Operations
- Customer Retention
- Customer Service
- Sales
- Avaya
- Telephony
- Customer Satisfaction
- Training
- Call Center Development
- Call Centers
- Cross-Functional Team Leadership
- Process Improvement
- Executive Management
- Vendor Management
- Call Center
- Operations Management
- Sales Management
- Outsourcing
- Sales Process
- Employee Engagement
- Workforce Management
- Management
- Team Building
- Broadband
- Performance Management
- Crm
- Troubleshooting
- Team Leadership
- Human Resources
- Customer Experience
- Leadership
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