Ralph C. Passafiume

About Ralph C. Passafiume

Results-driven Senior Technology leader experienced in managing medium-large sized multidisciplinary hybrid (corporate and remote) technical organizations. Skilled in leading the development and implementation of business-driven IT services and programs. Extremely customer-centric with ability to see “the big picture” – conceptualizing, developing, and implementing technology solutions, while partnering with business leaders and C-level executives. Collaborative problem solver that uses business process re-engineering, operational service strategy, and technology to transform IT departments into high performing organizations. Strives to break down walls between the IT organization and business units, and focus on building longstanding partnerships. Expert in identifying root cause analysis of issues and translating complex IT processes into clear understandable and actionable steps. Passionate leader who builds teams, inspires performance, and quickly assesses opportunities and risks to achieve objectives.Core Competencies:• Global & Regional IT Services | Service Catalog• Financial Planning & Analysis | P&L Accountability• Business Process Re-engineering & Emerging Technologies• Performance Measurement | SLA | KPI | OLA | Dashboards• Enterprise Resource Planning (ERP)| Customer Relationship Management (CRM)• Project Management Office | PMO | Program Management• Vendor Management | Service Provider Management• Agile | Scrum | JIRA Align | Rally

Experience

1. Na Regional Head Business Relationship Management

   Randstad USA

   Apr 2024 — Present · Atlanta, GA, US

   Promoted to lead the North American IT business relationship management function for Randstad global information services

Education

• Stevens Institute of Technology

  MS | Master of Science

• Fairleigh Dickinson University

  BS | Bachelor of Science

Skills

• Business Process
• Team Leadership
• Information Technology
• Vendor Management
• Project Planning
• IT Management
• Business Process Improvement
• IT Strategy
• Troubleshooting
• Software Documentation
• Strategic Planning
• Cross-Functional Team Leadership
• Integration
• Consulting
• IT Service Management
• Operations Management
• Disaster Recovery
• Service Delivery
• Business Analysis
• Strategy
• Telecommunications
• Servers
• Itil
• Management
• Team Building
• Project Management
• Enterprise Software
• Program Management
• IT Operations
• Cloud Computing
• Leadership
• Six Sigma
• Project Management Office (Pmo)
• Customer Relationship Management (Crm)
• Process Improvement