Ralph Morganelli
Information Technology and Services Professional
- Role
- Servicer Delivery Manager at CyberArk
- Location
- Whitman, MA, US
- LinkedIn followers
- 500 followers
Experience
Servicer Delivery Manager
Sep 2022 — Present
Create, grow, and own a scalable Incident Management and Problem Management process• Cadenced reporting and presentation of incidents, problems, and all related metrics• Communicate recommendations based on data-driven analyses across the organization and all levels of leadership• Drive recommendations of quality through trends and metrics• Collaborate throughout the business to prevent, mitigate or solve technical challenges that impact our service• Build, maintain, and enhance triage and escalation processes for the SaaS teams• Develop and own the training of incident and problem management processes for the greater engineering organization
Skills
- Disaster Recovery
- Vmware Esx
- Unix
- Windows Server
- Ccna
- IT Management
- Troubleshooting
- Linux
- Routing
- Cisco Technologies
- Solaris
- Vmware
- Network Administration
- Virtualization
- Routers
- San
- Firewalls
- IT Service Management
- Cloud Computing
- Tcp/Ip
- Servers
- Itil
- Incident Management
- Network Architecture
- Data Center
- Dns
- Integration
- IT Operations
- Vpn
- Operating Systems
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