Ralph G.

About Ralph G.

I prefer opportunities for growth and advancement based upon team work, individual merit and capability. My background reflects extensive experience and skilled training in related activities. This is coupled with the ability to work extremely well in high-stress situations. I have also effectively established and maintained communications and rapport with fellow staff, clients, and management. These are all combined with proven business knowledge, and a comprehensive education. As you can see from my resume, my background skills and abilities are entirely applicable to providing the highest levels of operations. My professional background and my ability to work with people from all lifestyles, sometimes under extremely difficult circumstances, are benefits I will bring to your organization. In addition, this experience has given me a solid base and broad understanding of business related operations and practices. You will find me a focus-driven, personable, and dedicated individual, with the ability to quickly establish strong working relationships with individuals of all levels and backgrounds. My positive personality enables me to maintain effective and efficient performance in a conscientious manner.

Experience

1. Sr Manager of IT

   J&j Gaming

   Oct 2023 — Present · Las Vegas, NV, US

   Hire, train, develop, measure performance, discipline, and schedule department staff• Lead the tactical execution of strategic initiatives under the direction of division leadership• Establish standards of service within assigned department(s) and ensure achievement• Monitor and control labor within the department while maintaining adequate coverage in the department based on business demands• Develop recommendations and prepare both departmental and systems expenditure requirements for hardware and software to ensure that IT service needs are met• Evaluate and determine specific systems needs to ensure proper operation and support• Responsible for the security and support of enterprise server platforms and systems infrastructure• Maintain and administer server, and systems Infrastructure, and ensure security of systems infrastructure• Manage IT assets in a manner maximizing the investment in technology development, upgrades and refreshes• Benchmark, analyze, report on, and make recommendations for the improvement of server and other infrastructure• Promote a mindset for sustained success, growth and diversity• Develop and maintain collaborative, strategic partnerships with all relevant internal departments as well as external vendors, regarding support for IT service management components and solutions• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards• Perform other duties as assigned

Education

• The University of Kansas

  Bachelor of Applied Science (B.A.Sc.), Computer Engineering

  1996 — 1997

• ITT Technical Institute-Henderson

  Associate of Arts and Sciences (A.A.S.), Computer and Electronics Engineering Technology

  2004 — 2006

• ITT Technical Institute-Henderson

  Bachelor of Applied Science (B.A.Sc.), Electronic & Communications Engineering Technology

  2004 — 2008

Skills

• Troubleshooting
• Technical Support
• Networking
• Active Directory
• Customer Service
• Vmware
• Servers
• Vpn
• Windows Server
• Software Installation
• Computer Hardware
• Windows 7
• Team Leadership
• Project Management
• Help Desk Support
• Virtualization
• Team Building
• Microsoft Exchange
• Tcp/Ip
• Information Technology
• Customer Satisfaction
• Windows
• Firewalls
• Operating Systems
• Management
• Microsoft Office
• Cisco Technologies
• Cloud Computing
• Vendor Management
• Data Center
• Team Management
• Software Documentation
• Teamwork
• Mobile Devices
• Business Development
• New Business Development
• Renewable Energy
• Leadership
• Hyper-V
• Sharepoint