Ralph Freeman
IT Support and Customer Service Specialist
- Role
- Desktop Support Specialist at Integrated Finance & Accounting Solutions (IFAS)
- Location
- Charleston, SC, US
- LinkedIn followers
- 500 followers
About Ralph Freeman
Providing superior customer support, particularly IT support, demands excellent listening skills, the ability to troubleshoot complex problems, and technical expertise. Personally and professionally, I excel in each of these areas. I have a life-long love of people and computers – when I was young, I built my first PC out of parts from other computers, and I\'ve been helping my family and friends with their IT challenges and issues ever since. Throughout my career I have provided gold-standard service and logistics, managing staff that create satisfied customers and build brand loyalty. I have a proven track record of success working cross-functionally and proactively creating solutions. Each job I’ve held has built the key skills needed to thrive in IT and as a support desk specialist: • PC, Notebook, and Mobile Setup • Troubleshooting and Process Improvement • Telephone and Email Communication • Upgrade Assessment and Management • Interpersonal Communication • Software and Hardware Install • Directories and File Structure • Database and Data Management • Remote End-User Support • User Training and Coaching • Vendor Interface and Management I am passionate about utilizing my skills in delivering standard-setting customer service to generate growth and revenue. I’m detail-oriented, data-driven, and always focused on process improvement. Here on LinkedIn, I look forward to connecting with other driven, people-oriented professionals.
Experience
Desktop Support Specialist
Integrated Finance & Accounting Solutions (IFAS)
Dec 2022 — Present · North Charleston, SC, US
Education
University of South Carolina
Couse work in Engineeting
1976 — 1977
Winthrop University
Course work in Communicatiins
1978 — 1979
Trident Technical College
Associate of Science - AS, Computer Technology-Information Systems Specialist MajorAAS, 3.5
2022 — 2024
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