Ralph Dsouza
Associate Director @Accenture
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WORK HISTORY
Associate Director @Accenture
As Client Experience Lead at a major UK retailer, I oversee operations across Digital, Marketing, Commercial, HR, Finance, and Analytics—ensuring alignment and efficiency at scale.My focus is on simplifying business operations and driving synergies across Technology and Operations, enabling teams to work smarter and deliver better outcomes for our customers.I lead cross-functional transformation initiatives aimed at boosting productivity, accelerating automation, and embedding generative AI solutions into everyday workflows—helping future-proof the organisation while unlocking measurable value.Passionate about turning complexity into clarity and innovation into impact.
EDUCATION
St Andrew's College of Arts, Science and Commerce
HSC, Commerce
Mumbai University Mumbai
Bachelor of Commerce - BCom, Commerce
St Anthony High School
SSC, General
ICFAI Business School
Master of Business Administration - MBA, Operations Management and Supervision
ABOUT RALPH DSOUZA
With 22+ years of experience in business process operations across retail, financial services & communication, media & technology, I specialise in building and scaling high-performing GBS organisations that deliver measurable business value. My focus is on transforming operations into strategic enablers—driving cost efficiency, improving service quality, and supporting growth in complex, fast-paced retail environments.I bring a strong track record of:Leading large-scale GBS and shared services operations across multiple business functionsDriving end-to-end operational transformation, from service migration through to optimisation and digital enablementDelivering cost reduction and productivity improvements while enhancing customer and stakeholder experiencePartnering with senior stakeholders to align GBS strategy with broader business priorities, including omnichannel retail and margin optimisationI am particularly passionate about advancing next-generation GBS models, leveraging automation, agentic AI, and advanced analytics to enable agentic, end-to-end process management with humans in the lead, driving greater control, agility, and business value.
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