Ralph A. Mauro
IT Manager: Lead, End-User Technology & Mobility Solutions Architect - Transforming the Corporate Computing Experience with Leadership, Service and Support.
- Role
- IT Manager Lead, End-user Technology & Mobility Solutions at Bluegreen Vacations
- Location
- Boca Raton, FL, US
- LinkedIn followers
- 500 followers
About Ralph A. Mauro
Innovative, progressive, and collaborative technology leader with 25+ years of broad-based IT experience within Fortune 500 companies. Trusted leader and advisor in supervising, partnering, and leading with executive management, stakeholders and technology teams. ITSM Management, effective communicator, with skilled tenacity in motivating teams, implementing processes that enhance organizational performance which exceed business goals. Lead contact for all related MSP, Vendor and Management services. Proficient technical and business lead in company-wide migrations, conversions, planning, upgrades and deployments. Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. CORE COMPETENCIES: Risk Management & Information Security, Business Intelligence, Network Administration, MSP management services via Presidio. Software Lifecycle, Strategic Planning & Execution, IT Risk Management, Information Security, & Compliance, Security Awareness & Training, Program Management, IT Security Infrastructure & Design, Budget Development, Technology Architecture & Implementation, Key Performance Indicators (KPIs), Employee Training & Development. Video Conference Administration and Hardware/Pricing Standards for Stakeholders.
Experience
IT Manager Lead, End-user Technology & Mobility Solutions
Oct 2019 — Present · Boca Raton, FL, US
Lead IT Manager, End User and Mobility Solutions – MSP Service Management, Corp & NationwideITIL 4 Foundation/ IT Service Management Practices with Stakeholder Interaction and SupportOversee Desktop System Engineering & MDM, Companywide Mobility SolutionsServiceNow Administration/CABJamf/Microsoft IntuneLead Super Admin and Deployment Specialist for iOS/Android Platforms, MAC OS Configure and manage Apple devices using Apple Business Manager, ensuring seamless deployment and management within Intune/JAMF Maintenance of JAMF configurations, policies and settings for MAC OS / VulnerabilitiesStay up-to-date with the latest developments/MDMDeploy Intune configurations, policies and settings iOS, and Android devices in an Intune managed infrastructure SCCM Admin with Monthly Patching Scheduling, in-house management with national endpoint suppot.SCCM: Software Center / Bundled Application Bundle Push – AD Security Group Assignment SCCM: Adobe / Java Version Update – Automation Package DeploymentsProficient in Microsoft Intune administration / Maintain device compliance using Microsoft Endpoint manager Experience in device compliance and reports/ Log AnalyticsMonitor the performance of desktop infrastructure and make suggestions for improving efficiencyMS Teams Admin: Direct Portal/Tenant Administration for End User solutionsLiaise with Executive-level group for ITDedicated Team support specialist for company ownershipManage company Apple/Mac Environment for global IT related support around the globeProject lead for country wide, Win 10 & future Win 11 migrations which include hardware/asset refreshEndpoint support manager via Network Operation Solution TeamsAzure administration/Microsoft Intune Implementation deployment of over Endpoints, iOS devices & MS Defender.Key role in the implementation of ServiceNow via our O365 Cloud Environment and Office 365 Migration SpecialistFourWinds (Populo) Cloud Administration – Content Distribution / Licensing
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