Ralf Böttger-Wiedebach
Manager IT Infrastructure & Operations Digital Experience Management @Hapag-Lloyd AG
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WORK HISTORY
Manager IT Infrastructure & Operations Digital Experience Management @Hapag-Lloyd AG
Hamburg, DE
Focused on Digital Experience Management (DEM), I specialize in bridging the gap between technology and user experience. With a strong foundation in ITSM and a passion for digital innovation, using real-time data and behavioral analytics to optimize performance. I focus on delivering customer-centric services that drive satisfaction and business value.Core Expertise: • Digital Experience Management • IT Service Delivery & Optimization • Stakeholder Engagement • Process Improvement & Automation • Experience Level Agreements (XLAs)
EDUCATION
OSZ Handel I – (High School of Business I)
Retail Management, Retail Business Management
SKILLS
ABOUT RALF BÖTTGER-WIEDEBACH
Driving exceptional digital experiences that connect people and technology. I specialize in Digital Experience Management at Hapag-Lloyd AG, one of the largest shipping companies in the world, ensuring fast, reliable, and user-centric journeys across web and enterprise platforms. Passionate about performance, analytics, and continuous improvement.
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