Raleigh Burgess

About Raleigh Burgess

Raleigh and team are DELIGHTING and IMPACTING customers by:1. adding texting as a MODERN Channel TO YOUR SALES AND SERVICE SYSTEMS to help your Sales, Field Reps and Agents2. reducing errors, workload and costs by connecting systems quickly and easily We pave the road to Omni Channel and help you drive the car there. BlueLeap provides Cloud based, multi-Geo, multi-industry, multi-channel, CRM CX call centers with softphones as well as texting and video with multilanguage translation capability. Raleigh has been CIO for GE Capital as well as a Serial Entrepreneur - each time building software products. Raleigh is a Senior Executive with 25+ years experience helping organizations improve their Operational Excellence while managing large teams of people in complex organizations such as The Coca-Cola Company, Accenture, IBM, GE Capital, Banc One/JP Morgan Chase, Nationwide Insurance, Southern California Gas Company, Pacific Gas & Electric, Tenneco Business Services and Delta. Chief Information Officer at GE (General Electric) Capital and Mediware, President at Seventh Wave Technology, CEO at BlueLeap.Industries: Manufacturing, Software, Financial & Insurance, Healthcare & Biotech, Hi Tech, Utilities, Telecom, Retail, Transportation, Oil & Gas, Federal GovernmentSpecialties: Customer Experience in Enterprise OrganizationsBusiness TransformationField Service Automation including TOASMS, MMS, Web RTC, Social/Mobile Applications PeopleSoftBanner.net ProgrammingCloud developmentMaster Data Management Formal Project Investment Risk NPV AnalysisCustomer Relationship Management - Oracle RightNow CXOracle FusionProgram Management PatentsIT StrategyMaster Data Management; Product Data ManagementOrganization Redesign for OptimizationDevelopment focused on portability, extensibility, performance, usabilityMethodology Off-shore Software DevelopmentDepartment of Defense Certification in Information Assurance AwarenessGlobal Organizations

Experience

1. Chairman of the Board and CEO

   Blueleap

   Mar 2005 — Present · Atlanta, GA, US

   BlueLeap is Reinventing the Customer Experience with Oracle RightNow, CampusMe, Social & Mobile Applications, Peoplesoft, Banner.net Programming, Cloud development and Cloud testing, Master Data Management and Formal Project Investment Risk NPV Analysis. We believe in measuring and improving adoption for the customer. We have a team of Executives available to discuss your promising ideas and you turn them into reality. We believe in building the \"minimal viable product\"​ for customers in order to get to the market quickly. As elected Chairman of the Board and President, Raleigh is an executive and operating officer over all the Company\'s affairs.

Education

• Ohio University

  studied Information Technology, Decision Making, Risk Analysis, Pre Med Zoology Focus

  1982 — 1983

• The Ohio State University

  BSBA, Finance

  1983 — 1987

Skills

• Enterprise Software
• Re-Engineering
• Strategic Planning
• Team Building
• Vendor Management
• Erp Selection
• Sap
• Change Management
• Erp Implementations
• Saas
• Integration
• Social Media
• Project Portfolio Management
• Pmo
• Business Intelligence
• Project Planning
• Quality Assurance
• Entrepreneurship
• Oracle Crm
• Governance
• Social Crm
• Business Process Improvement
• Project Implementation
• Business Management
• Strategic Roadmaps
• Business Analysis
• Knowledge Management
• IT Management
• Program Management
• Sap Crm
• Management Consulting
• IT Outsourcing
• Data Warehousing
• Business Transformation
• IT Governance
• Organizational Change
• Process Improvement
• Digital Integration
• Acquisition Integration
• Product Management