Ral Faralla

About Ral Faralla

A passionate, highly motivated, results driven and meticulous IT Project Professional…

Experience

1. IT Sr Business Systems Analyst

   PSEG

   Feb 2020 — Present · New York, NY, US

   Responsible for business systems and how they align with user needs. Document requirements, Write User Stories, establishes scope, objectives and determines strategy for implementing systems to achieve business goals including: gathering and prioritizing customer requirements and working closely with business functions to ensure customer satisfaction goals are met. Own functional specifications and serve as a functional expert with a deep understanding of business needs on product capabilities by defining business requirements, performing quality assurance & define reporting and alerting requirements• Own and develop day-to-day relationship with partners, working with them to optimize and enhance integration as well as establish a deep understanding of our customers’ business and functional needs. Provide product expertise in regards to functional needs and processes• Help Product Owners in the continuous improvement of their products following Agile product development practices and procedures• Collaborate with other members of the team and provide foundational support of all Service Now (SN) activities.• Align and support with strategic direction of broader IT organization. Contribute to the strategic vision/plans and identify product enhancements that improve customer experience and simplify current landscape• Work with teams using Amazon Web Services to develop analytics and services supporting Distribution Operations requirements• Design, configure, develop, document and test technology solutions to meet business or technology requirements• Evaluate existing technology solutions and platforms and provides recommendations for improving productivity and performance• Create process flowcharts, diagrams, and other related documentation• Collaborate with IT stakeholders such as enterprise architects, software development, operations, cybersecurity and infrastructure to integrate applications and hardware

Education

• William Paterson University of New Jersey

  Bachelor of Science - BS, Computer Information Technology.

Skills

• Ninja Skills
• Employee Training
• Leadership
• Istqb Certified
• Pos
• IT Operations
• Teamwork
• Wireless
• Windows 10
• Ios
• System Requirements
• Training & Development
• Strategy
• User Acceptance Testing
• Manual Testing
• Product Launch
• Team Leadership
• Ctfl
• Verifone
• Telecommunications
• Test Cases
• Devops
• Microsoft Office
• Sales
• Account Management
• Aruba Wireless
• Quality Assurance
• Agile Methodologies
• Team Building
• Management
• Sales Management
• Regression Testing
• IT Strategy
• Product Testing
• Agile Testing
• Topaz
• Apple Certified
• Sales Operations
• Project Management
• Test Automation