Rakshit K
Level 2 Analyst @evoke
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WORK HISTORY
Level 2 Analyst @evoke
Leeds, GB
As a dedicated and skilled Level 2 Analyst at Providing Tech Support, I bring extensive experience in providing top-tier technical support and troubleshooting across diverse systems and platforms. Proficient in utilizing Linux commands, SSH, and SQL commands to manage and optimize server performance. My expertise extends to using tools such as NetOp, puTTY and SecureCRT for efficient remote management, along with VNC for comprehensive desktop support. I am adept at monitoring and maintaining network health, resolving issues promptly to minimize downtime. Leveraging ServiceNow, I effectively manage and document incidents, ensuring timely resolution and exceptional customer satisfaction. My familiarity with Cisco Jabber enhances my communication capabilities, facilitating efficient collaboration within technical teams and with clients
EDUCATION
Vellore Institute of Technology (VIT)
Bachelor of Technology - BTech
Durham University Business School
MSc Management
ABOUT RAKSHIT K
I am a recent MSc Management Graduate from Durham University, where I…
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