Rakshit Shetty
Senior Business Consultant at EY | Vendor Management | Project Management | Service Delivery Management | Change & Major Incident Management | Service Desk, Customer Support & Customer Success | PMP & ITIL V3 certified
- Role
- Senior Business Consultant at EY
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rakshit Shetty
IT Service Management | Supplier Relationship and Vendor Management | Service Desk…
Experience
Senior Business Consultant
Mar 2021 — Present · Bengaluru, IN
Vendor Management, Supplier Relationship Management, Vendor Operations, SLA Management, Supplier governance, Stakeholder Management, Project Management, Procurement support, Contract Negotiation> Developed an SLA insights tool for Health & Insurance suppliers, monitoring performance across 40+ key vendors with $750M+ in expenditure.> Negotiated 20+ new SL metrics with service credit mechanisms for key suppliers, improving service quality.> Established KPIs for supplier incident management, ensuring consistent monitoring and performance enhancements.> Managed supplier invoices and financial oversight for $800M+ in contracts, preventing financial risks and revenue loss.> Acted as the primary escalation point for supplier performance issues, resolving conflicts and maintaining stakeholder relationships.> Led the PCM team in validating invoices for 12+ suppliers with a $200M annual spend, identifying and correcting $48K in discrepancies.
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