Rakshith Ujwal
Team lead – Customer Support | Support Operations | Escalation & SLA Expert | Driving CX & Operational Excellence | Claims administration
- Role
- Customer Service Team Lead at UnifyCX
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rakshith Ujwal
As an Associate Manager at MoveInSync, I thrive at the intersection of customer support, operational efficiency, and people leadership. With over 5 years of experience in managing tech-enabled support teams, I’ve built a reputation for delivering timely resolutions, improving SLA metrics, and driving high CSAT/NPS scores.I specialize in streamlining support operations, mentoring teams, and solving complex escalations with a calm, strategic approach. Whether it\'s guiding teams through challenges, coordinating across pods, or implementing scalable support workflows, I lead with clarity and deliver with consistency.Key Highlights:Proven success in reducing average resolution time by 15–20%Regularly maintained CSAT scores of 90%+Experience in shift planning, ticketing systems, and cross-team collaborationStrong communicator, empathetic leader, and process optimizerLet’s connect if you’re passionate about support, operational excellence, or leadership in tech-driven environments.
Experience
Customer Service Team Lead
Oct 2025 — Present · Mangaluru, IN
Education
Mangalore University
Mangalore university
2010 — 2013
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