Rakshitha Rangarajan
Customer Success Specialist | Scientific Communication & Education
- Role
- Customer Success Specialist at JoVE
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rakshitha Rangarajan
I bring together scientific expertise, program management, and strategic communication to…
Experience
Customer Success Specialist
Sep 2025 — Present
As part of JoVE’s Customer Success team, I partner with researchers, educators, and academic institutions across North America to maximize the impact of JoVE’s scientific video solutions. My role focuses on integrating JoVE into teaching and research workflows, driving adoption, and ensuring long-term success for our customers.Key responsibilities-Engaging with faculty, researchers, and students to support the integration of JoVE resources into classrooms and labs-Delivering tailored presentations, webinars, and workshops to increase awareness and usage of JoVE content-Building and maintaining relationships with key stakeholders (faculty, PIs, department heads, deans, and research staff)-Gathering customer insights to inform product, sales, and marketing teams-Driving product adoption and customer satisfaction across leading universities and research institutes
Education
The University of Manchester
Master's degree
2022 — 2023
M. S. RAMAIAH UNIVERSITY OF APPLIED SCIENCES
Bachelor of Science - B.Sc. (Hons.)
2019 — 2022
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