Rakshitha Nagendrappa

Salesforce Developer @New York Life

NY, US

Led Autopay feature implementation by delivering an enterprise-wide autopay solution using LWC andApex, enabling automated payment processing for multiple product lines.• Developed 15+ secure I-Frame integrations in Lightning Web Components (LWC) for agent productivitydashboard, reducing case resolution time by 35%.• Owned API integrations of the team by successfully implementing 20+ integrations.• Enhanced routing from workflow queues to include new skill-based assignments via Omni-Channel• POC Org Development: Utilized Salesforce DX POC org for isolated feature development, successfullymigrating completed components to team\'s Developer Sandbox using SFDX CLI and source control usingGit for integration testing and peer review.• Designed a custom metadata-driven configuration framework allowing business users to configurepayment schedules without code changes.• Successfully integrated with payment gateway APIs using both REST and SOAP protocols withcomprehensive error handling and retry logic.• Achieved 90% test coverage with robust test data factory implementation and comprehensive negativetest scenarios.• Optimized SOQL queries and Apex code, reducing page load times and being involved in code reviewprocess that improved code quality.• Built custom Apex REST/SOAP services for real-time data synchronization between Service Cloud andexternal systems.• Utilized JIRA for Agile project management: Refined user stories, participated in sprint planning andretrospectives, provided technical estimations, and ensured timely delivery of committed user stories.• Automated Salesforce Deployments via CI/CD Pipeline: Streamlined deployment process using JenkinsCI/CD pipeline integrated with Git version control.

Siddaganga Institute Of Technology

Bachelor of Engineering, Computer Science

University of North Carolina Wilmington

Master of Science - MS, Computer Science and Information Systems