Rakshith Prabhu

About Rakshith Prabhu

Hey there! I\'m Rakshith — a passionate Salesforce Business Analyst with 10+ years of experience helping companies turn complex business needs into scalable CRM solutions.Whether it’s optimizing sales pipelines, migrating legacy systems, or leading agile sprints, I bring a hands-on, collaborative approach to every challenge. My work spans industries like EdTech, Oil & Gas, and Healthcare, and I thrive in environments where tech meets transformation. Some highlights:Key Deliverables & Expertise: CRM Migration & Transformation1. Led successful migration of legacy CRM systems to Salesforce across multiple regions.2. Implemented automated account screening processes and streamlined user onboarding. System Integrations1. Integrated Salesforce with SAP, Medallia, and other enterprise platforms to unify operations and customer experience2. Explored and implemented in-app guidance solutions (Whatfix, WalkMe) to improve user adoption Dashboards & Analytics1. Migrated reports from Power BI and SKUID to Salesforce Einstein Analytics2. Delivered executive-level KPIs and operational metrics to support data-driven decision-making Service Optimization1. Managed high-priority incidents (P1–P3), collaborating with cross-functional teams to ensure timely resolution2. Optimized service workflows, request handling, and case management in Salesforce Service Cloud Training & Enablement1. Conducted Salesforce CRM training sessions for global teams to drive adoption and usage‍Agile & Leadership1. Served as Scrum Master, enabling high-performing Agile teams and ensuring continuous delivery2. Acted as liaison between business stakeholders and technical teams to align solutions with business goalsI’m not just about systems and dashboards (although I do love a good dataset). I’m about building solutions that make life easier — for customers, for users, and for businesses.Let’s connect if you\'re into: Salesforce-driven innovation Data-powered decisions Empowering teams through agile thinking Currently: Exploring exciting CRM journeys @ IBM Based in Bangalore | Working globally

Experience

1. Senior Salesforce Business Analyst

   IBM

   Aug 2022 — Present · Bengaluru, IN

   Spearheaded CRM implementation and enhancement for global Oil & Gas clients, aligning business goals with technical outcomes• Provided Insights on Salesforce-SAP integrations, enabling real-time insights across finance and operations• Supported analytics migration from Power BI to Einstein Analytics, enhancing stakeholder reporting.• Acted as Scrum Master, leading Agile rituals, backlog grooming, and impediment removal• Led Medallia survey integration with Salesforce for enhanced customer feedback tracking• Partnered with Product Owners to define MVPs, user stories, and UAT criteria for high-impact releasesSoftware Development Life Cycle (SDLC) Experience • Analyzed and mapped business models and customer journeys to identify opportunities for process improvement and enhanced customer experience.• Elicited and translated complex business requirements into detailed functional and non-functional specifications aligned with project scope.• Facilitated effective communication and collaboration between clients, product owners, and cross-functional development teams throughout the project lifecycle.• Applied diverse elicitation techniques, including workshops, interviews, document analysis, and process mapping to gather comprehensive requirements.• Optimized business processes by partnering with solution architects and developers to implement Salesforce enhancements tailored to sales and service operations.• Managed product backlog creation and refinement, ensuring user stories and requirements were clearly defined for Agile development teams.• Led User Acceptance Testing (UAT) to validate solutions against business requirements and ensured the definition of done was met.• Monitored project deliverables and timelines, ensuring successful and timely completion of initiatives.• Documented post-production solutions and maintained updated process documentation to support knowledge transfer and ongoing improvements.

Education

• City Engineering college

  Bachelor’s Degree, Mechanical Engineering

  2009 — 2013