Rakshita P.
Customer Success Manager | Focused on Customer Retention and Revenue Expansion | Driving customer satisfaction | Churn Management | NRR Strategist |
- Role
- Senior Customer Success Manager at Demandfarm
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rakshita P.
Customer Success professional with 10+ years of experience driving retention, satisfaction, and strategic growth in B2B SaaS and enterprise environments. I currently manage a $200K portfolio across the US and EU, where I’ve delivered 108% retention in under a year and added $80K in new business. Through strong client partnerships and data-driven strategies, I’ve increased portfolio value by 40%.Skilled in leading executive QBRs, optimizing product adoption, and aligning cross-functional efforts with customer goals. My approach consistently yields >95% customer satisfaction and measurable impact. I specialize in building scalable, customer-centric programs—from onboarding frameworks to Voice of Customer initiatives—that reduce churn and elevate engagement.I’m passionate about turning feedback into action, strengthening long-term relationships, and contributing to meaningful customer outcomes.
Experience
Senior Customer Success Manager
Feb 2025 — Present · Bengaluru, IN
Managed a high-value customer portfolio worth $200K across US and EU regions using SFDC, delivering strategic account management, optimization, and value realization aligned to customer objectives.• Achieved 108% net revenue retention over 10 months by driving renewals, identifying expansion opportunities, and executing success plans that elevated customer satisfaction and long-term partnership value.• Generated $80K in expansion revenue through upsell and cross-sell motions while securing $280K in renewal revenue, contributing to a 40% increase in overall portfolio value.• Drove product adoption and usage maturity by tracking customer health scores, usage analytics, and lifecycle stages, enabling timely engagement and expansion readiness.• Led customer advocacy efforts by serving as the voice of the customer in cross-functional conversations with Product, Sales, and Support to ensure customer-centric feature improvements and fast-tracked issue resolution.• Delivered tailored onboarding, product training, and enablement sessions to maximize feature utilization, reduce time-to-value, and promote self-sufficiency across user personas.• Monitored key success metrics and KPIs to ensure consistent service delivery, risk mitigation, and continuous portfolio growth.• Conducted regular EBRs and stakeholder syncs, aligning on business goals, success outcomes, and long-term growth strategies for enterprise and mid-market customers.
Education
Guru Nanak Fifth Centenary School
Secondary School, Business/Commerce, General
1997 — 2003
Mahidol University
Bachelor of Business Administration (BBA), International Business
2008 — 2012
St. Xavier's Public School, Gorakhpur
High School
2003 — 2006
Assumption University
Master of Business Administration (MBA), Business Administration and Management, General
2013 — 2014
British Council
GCE, Business Administration and Management, General
2006 — 2007
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