Rakshit Lokesh
Sr. ServiceNow Developer at T-Systems || CSA || CAD || sAFE 5 Agilist
- Role
- Senior Software Engineer at Wipro
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Rakshit Lokesh
Experienced ServiceNow professional with 4+ years of expertise in ITSM, Service Catalog, and process automation. Adept at translating business requirements into functional ServiceNow solutions, collaborating with stakeholders, and driving seamless implementations.Key Expertise: ITSM & Process Automation – Hands-on experience with Incident, Change, Problem, Knowledge, and Configuration Management. Led BAU operations and worked extensively on Service Catalog Management. ServiceNow Development & Configuration – Skilled in configuring tables, forms, workflows, and flow designers, leveraging client scripts, UI policies, business rules, ACLs, and script includes to enhance platform functionality. Change Management & CMDB – Led an 11-month Change Management migration project, implementing state model transitions, approval policies, and definitions. Configured technical CIs and established asset relationships in CMDB. Platform Administration & Enhancements – Managed admin activities including data loads, import sets, update sets, and instance upgrades. Designed reports, dashboards, and homepages to improve visibility and decision-making. User Experience & Customer Support – Enhanced Service Portal UI/branding and implemented a Customer Support Portal in CSM, improving user engagement and service efficiency.Passionate about optimizing ServiceNow capabilities to streamline business processes, enhance service delivery, and drive measurable outcomes. Always eager to explore innovative solutions that maximize the platform’s potential.
Experience
Senior Software Engineer
Jun 2025 — Present · Pune, IN
Education
Vidya Vardhaka College of Engineering, MYSORE
Bachelor of Engineering - BE, Computer Science
2014 — 2019
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