Raksha Salian
Ex-Flipkart Group | Ex-Media.net | Ecommerce | Brand Growth & Strategy | Account Management | Client Servicing | SaaS
- Role
- Technical Support Engineer at UnifyCX
- Location
- Mangaluru, KA, IN
- LinkedIn followers
- 500 followers
About Raksha Salian
Results-driven Customer Success & Growth Specialist with 4+ years of experience in client…
Experience
Technical Support Engineer
Aug 2025 — Present · Mangaluru, IN
Providing chat & ticket-based support for billing and technical issues, including VPN, antivirus, and SaaS application troubleshootingTroubleshooting complex technical problems, guiding users through diagnostics, and escalating advanced cases for resolutionMaintaining detailed account notes and documenting troubleshooting steps to ensure accurate recordsDelivering high-quality customer service to maximize satisfaction and first-contact resolutionSharing recurring technical feedback to drive product improvements and feature enhancements
Education
New Era High School
Grade - 10th
SMT. CHM College, Ulhasnagar - 03
Bachelor of Management Studies
2017 — 2020
SMT. CHM College, Ulhasnagar - 03
Grade 12th, Commerce
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