Raksha Namdeo
Aspiring Data Analyst | 6+ Years CX Operations | Skilled in SQL, Power BI, Python | Turning Customer Data into Actionable Insights
- Role
- Customer Service Specialist at Amazon Development Center Poland
- Location
- Indore, IN
- LinkedIn followers
- 500 followers
Experience
Customer Service Specialist
Amazon Development Center Poland
Aug 2020 — Present
Handled high-volume customer queries across Indian, North American, and UK marketplaces via email and chat. Monitored and tracked issue resolution times using Excel to support operational improvements. Prepared daily/weekly reports summarizing customer trends, recurring issues, and process gaps. Analyzed customer feedback data to identify patterns and improve satisfaction scores. Communicated insights to team leads for better workload distribution and training focus.
Education
Bansal Institute of Science & Technology, Raisen Road, Kokta, Anand Nagar, Bhopal - 462021
Bachelor of Engineering - BE
Internshala Trainings
Data science placement guarantee course
2024
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