Raksha Rathore

Escalation Representative @Wells Fargo

Support internal and external customers with inquiries and complaints regarding financial products and services.\\\\n\\\\n•Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and nonregulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.\\\\n\\\\n•Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n