Raksha Montero
Head of Operations @Lloyds Banking Group
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WORK HISTORY
Head of Operations @Lloyds Banking Group
ABOUT RAKSHA MONTERO
As a Head of Function, I bring inspirational leadership skills that deliver outstanding customer experiences by nurturing and developing colleagues. I am motivated by building capability through sharing a vision and strategy that is inclusive to all team members. Proud to be recognised as an Ethnicity Role Model for 2024. With a proven track record of successfully leading large teams of up to 1200 colleagues both remotely and face-to-face in Branches, Call Centres, and Business Centre environments, I have demonstrated the ability to collaborate effectively with key stakeholders to achieve business priorities. I have pioneered the delivery of a dynamic Mobile Messaging Channel and a Fraud Self-Serve journey for customers to report fraud—an industry first. Passionate about supporting the community have acted as a mentor and Non Executive Director for local charities.
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