Raksha Gautam
Key Account Manager
- Role
- Key Account Manager at Shipmozo
- Location
- Agra, UP, IN
- LinkedIn followers
- 500 followers
About Raksha Gautam
I am passionate about my career and I strive to continually develop my skills and abilities to best serve my employers. I have a deep understanding of current industry trends and I am constantly looking to stay ahead of the curve. My experience has taught me how to be creative in solving problems and finding solutions to difficult challenges. I have a proven track record of successfully completing projects while working collaboratively in a team environment. I understand the importance of mutual agreement and I am open to discussing my salary expectations further.
Experience
Key Account Manager
Apr 2025 — Present · Gurugram, IN
Manages and nurtures key clients accounts, acting as the primary point of contact for operational, service, and performance- related queries.*Monitors account KPIs such as pickup performance, delivery TAT, RTO %, NDR closure, and SLA adherence.*Analyzes shipment data to identify operational gaps and implemented process improvements to reduce RTOs and delays.*Handles clients escalations, including delayed shipments, fake RTOs, weight disputes, and billing concerns.*Works closely with internal ops, tech, and finance teams to ensure smooth account onboarding and ongoing support.*Assists in rate negotiations, account retention, and upselling of courier services based on clients requirements.*Prepares and shared daily/weekly MIS reports and dashboards for management review.
Education
Dayalbagh Educational Institute, Agra
Master of Business Administration - MBA, Finance and Financial Management Services
Dayalbagh Educational Institute, Agra
Bachelor's degree
2019 — 2022
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