Raksha Belli
Customer Relations Specialist @Shyft
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WORK HISTORY
Customer Relations Specialist @Shyft
Responded to customer inquiries via Web Chat, E-mails, and social media.• Managed customer accounts, analyze behavior patterns, and created predictive models for understanding the customer journey.• Conducted churn analysis to identify reasons for customer attrition and developed strategies for reducing customer loss rate.• Created better retention strategies by utilizing data analysis. • Identified and capitalize on opportunities for customer upselling, and cross-selling.• Monitored and tracked cancellation trends to implement effective measures.
EDUCATION
JU - CMS
BBA
Fanshawe College
Marketing/Marketing Management, General
Fanshawe College
Postgraduate Degree, Marketing/Marketing Management, General
ABOUT RAKSHA BELLI
Experienced marketing and customer relation specialist with over 4 years of experience focused on enhancing business development and customer satisfaction. Skilled in implementing strategic marketing initiatives, building client relationships, and optimizing customer engagement tactics. Learning and adapting to market trends, consumer behavior, and creating effective marketing campaigns. Analytical and problem-solving abilities, along with excellent communication and interpersonal skills. Working with cross-functional teams to bring out the determined results and optimize operational flow. Committed to achieve exceptional results in a fast-paced and dynamic environment.
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