Rakin Ahmed

Senior Operations Manager @Spark Services Usa

Washington, DC, US

Oversee daily operations and a team of 40+ staff, ensuring smooth scheduling, attendance, and performance management across shifts.Implement new workflows that improved scheduling accuracy and communication, driving an increase in revenue within 30 days.Manage client relationships and coordinate with property managers to ensure service quality and compliance.Streamline processes for portering, maintenance tracking, and shift accountability using Slack and When I Work integrations.Lead hiring, onboarding, and training initiatives to improve retention and operational efficiency.