Akhil Ratheesh R
Senior Customer Service Representative @Laurentian Bank
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WORK HISTORY
Senior Customer Service Representative @Laurentian Bank
Toronto, ON, CA
Responded to customer complaints and inquiries via various channels, achieving an average closure time of 4 days, surpassing the target of 7 days and the team average of 6 days.• Managed the complaints process by logging and tracking progress, coordinating with other departments to ensure client concerns were addressed according to the bank\'s policies and regulatory requirements.• Analyzed customer applications, financial statements, and bank account data to assess creditworthiness, ensuring compliance with banking standards and risk policies.
EDUCATION
Loyola College
Bachelor of Arts - BA, Economics
IDBI-Manipal School of Banking
Postgraduate Diploma in Banking & Finance, Banking, Corporate, Finance, and Securities Law
The University of Manchester
Master's degree, Poverty and Development
ABOUT AKHIL RATHEESH R
Highlights of Qualification• 9 years of experience in banking industry handling investment lending, mutual funds, segregated funds, mortgages, RRSPs, GICs, TFSA etc.• Developed strategies, effective and personalized customer experience journeys and communications.• Adept at handling customer requests, resolve complaints with a sense of urgency. • Highly skilled in Microsoft Office Applications (Excel, Word, Power Point).Accomplishments• Promoted as Client Services training leader within 8 months of joining the present organisation.• Promoted as Quality assurance analyst within 15 months of joining the present organisation.• Winner in credit card sales contest of the bank and increased the credit card issuance at the branch by 100%.• Supported the branch team in achieving the wealth management business target above the assigned level.
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