Rakesh Kumar

About Rakesh Kumar

As a Transport Executive-Vendor Coordinator at TVS Supply Chain Solutions Ltd in Delhi since September 2022, I have been responsible for coordinating with transporters for daily vehicle requirements and negotiating freight rates. Additionally, I oversee billing and consignment tracking, monitor inbound and outbound activities, analyze operational reports, and strive to improve turnaround time. I am also responsible for dispatching, routing, and tracking delivery vehicles, as well as managing gateway operations. Other responsibilities include analyzing daily management information system reports, sharing reports with senior management, validating bills, and coordinating with local vendors for ad-hoc vehicle placements. I am involved in updating agreements, adding clauses, and negotiating on rates.My previous role as a Key Account Executive at TCI Express Ltd in Delhi from April 2017 to September 2022 involved coordinating with internal stakeholders to ensure timely deliveries as per service level agreements. I monitored daily pickup operations and provided solutions for recurring issues. Additionally, I managed stock receipts and ensured quality checks of all shipments. I prepared various management information system reports and was responsible for arranging maximum deliveries within the turnaround time. I also reduced the aging of shipments and monitored non-delivery return and order return percentages. I coordinated with customers and delivery points, provided daily NDR and MIS reports, and handled B2B appointment deliveries.

Experience

1. Key Account Manager

   Blue Dart

   Apr 2023 — Present · New Delhi, IN

   Relationship Management: Responsible for developing and maintaining strong relationships with key accounts by understanding their business needs, goals, and objectives. Responsible for identifying opportunities for upselling and cross-selling BlueDart services to increase revenue.Account Planning: Responsible for creating and implementing account plans for each key account, including setting targets, identifying opportunities, and developing strategies to achieve business goals.Sales and Business Development: Responsible for achieving sales targets by identifying new business opportunities, pitching services to potential clients, negotiating contracts, and closing deals.Customer Service: Responsible for ensuring high levels of customer satisfaction by responding to client queries and concerns promptly and effectively, and by working with internal teams to resolve any issues that may arise.Reporting and Analysis: Responsible for monitoring and reporting on key account metrics, such as revenue, profitability, and customer satisfaction, and for analyzing data to identify trends and opportunities for improvement.Team Collaboration: Required to collaborate closely with cross-functional teams such as operations, finance, and marketing to ensure seamless delivery of services to key accounts.

Education

• Delhi University

  Bachelor of Arts - BA