Rakeya Alam

Experience

1. Sr Business Analyst Scrum Master

   Everbridge

   Apr 2022 — Present · Baltimore, MD, US

   Drive a 20% boost in team productivity by implementing Agile methodologies, focusing on continuous improvement.Reduce development cycle times by 15% through refining Product Backlog Process flow and BPMN diagrams.Streamline the Requirement Gathering process by 20%, enhancing cross-functional collaboration and improving efficiency.Pioneer the adoption of Selenium for automated testing, significantly reducing manual testing time and enhancing product quality.Lead JAD sessions, fostering a collaborative environment that drives innovative problem-solving and consensus-building.Integrate Salesforce CRM and ServiceNow with Facets, optimizing data flow and improving customer service efficiency.Leverage Power BI to create real-time data visualizations, enabling stakeholders to make informed, data- driven decisions.Implement a SQL-based reporting system, reducing report generation time and improving overall operational efficiency.Engineer seamless integration of Postman API, facilitating efficient communication between disparate systems and accelerating project delivery.Conduct GAP analysis to identify inefficiencies and propose strategic solutions that increase process efficiency.Oversee Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, to ensure alignment and timely project delivery.Collaborate with cross-functional teams to align project goals with business objectives, ensuring successful outcomes.Facilitate change management initiatives, ensuring smooth transitions and adoption of new processes across teams.Provide mentoring and coaching to team members on Agile principles, improving team agility and responsiveness.Work closely with product owners and stakeholders to prioritize and manage the product backlog, ensuring optimal resource allocation.