Rakesh Venkatesan
Analyst – Quality | Service Quality & Escalation Management | Process Compliance | Continuous Improvement | Hexaware Technologies
- Role
- Quality Analyst at Hexaware Technologies
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Rakesh Venkatesan
B.Sc. Computer Science graduate with hands-on experience in escalation management, customer support, performance auditing, and issue resolution. Promoted to Escalation Lead within 6 months for strong analytical skills and problem solving abilities. Completed Python Full Stack course with knowledge of basic programming, debugging, and web technologies. Actively transitioning into Technical Support / Service Desk / IT Support Engineer roles, combining strong communication skills with technical knowledge. I bring both technical knowledge and proven workplace experience to contribute effectively to projects.
Experience
Quality Analyst
Jan 2026 — Present · Coimbatore, IN
Perform quality evaluations and audits to ensure compliance with defined processes and client standards. Identify gaps, trends, and improvement areas through detailed analysis of interactions and workflows. Support continuous improvement initiatives by sharing actionable feedback with stakeholdersCollaborate with operations, training, and leadership teams to improve service quality and performance metrics. Prepare and maintain quality reports, dashboards, and documentation. Ensure adherence to SLAs, quality benchmarks, and customer experience standards.
Education
K.S.Rangasamy College of Arts and Science (Autonomous)
Bachelor of Science, Computer Science
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