Rakesh Unni
Global Product Leader - Voice Ai & Connected Intelligence @Bcm One
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WORK HISTORY
Global Product Leader - Voice Ai & Connected Intelligence @Bcm One
Reading, GB
EDUCATION
University of Madras
Bachelor of Engineering, Computer Science & Engineering
Middlesex University
Masters Degree, Computer Networks
SKILLS
ABOUT RAKESH UNNI
As a hands-on technical solution architect, I am dedicated to driving digital transformations that deliver innovation, business value, and cost savings. With diversified and specialised subject matter expertise across various communication technology platforms, architecture domains, business functions, and industries, I bring a comprehensive approach to every engagement.Areas of ExpertiseSolution Architecture • Communication Platforms, Voice & Messaging API\'s • Unified Communications (UCaaS) • Contact Center Solutions (CCaaS)Customer Experience (CX) Transformation • Omni-channel Self-Service • Use case development • Conversational AI and Natural Language Understanding • Speech Analytics and Sentiment Analysis • IVR and Async ChatbotsTechnical Leadership • Presales and Consulting • Technical Discovery • C-Suite presentations • Partner enablement • Roadshows and Webinars
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