Rakesh Silam
Support Escalation Engineer at Microsoft
- Role
- Support Escalation Engineer at Microsoft
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Rakesh Silam
Experienced Technology Lead with a demonstrated history of working in the information…
Experience
Support Escalation Engineer
Mar 2021 — Present · Redmond, WA, US
I am working as a Support Escalation Engineer in Microsoft, supporting Microsoft Critical and strategic customers. Install, configure, and support computer systems, and troubleshoot issues related to Microsoft technologies. Identify solutions to technically complex problems identified in Microsoft software products. Solve complex problems involving broad and contextual product knowledge or specialty. Communicate effectively with cross-functional teams to identify and resolve end-user technology obstacles and challenges.
Education
Bharati Vidyapeeth
HSC, Science
2000 — 2002
Department of Physics, University of Pune
Bsc, Computer
2002 — 2006
Skills
- Sccm 2012
- Scom
- Active Directory
- Windows Server
- Citrix
- Infrastructure
- Microsoft Sql Server
- Scom 2016
- Windows Azure
- Microsoft Power Bi
- Cluster
- Cloud Monitoring Solutions
- Operating Systems
- Windows Servers
- Sccm
- Network Administration
- Oms
- Scom 2012
- System Deployment
- Servers
- Itil
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