Rakesh S
Director Guest Service Center
- Role
- Director Guest Service Center at Target
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rakesh S
An aspirational leader with a commitment to deliver top class performance, help organizations succeed and support team member growth. With over 17 years of experience in customer facing environment and supporting enterprise priorities, I’ve always been a keen learner, a passionate leader willing to take risks and job experiences that enhance my career journey. I have led high performing teams (including leaders) in Techno Functional roles, Bank Card Operations, Quality Programs, Customer Experience and Innovation & Problem Solving that involves rigorous operational discipline and project based functions.During these years, I\'ve also had the opportunity to lead CSR initiatives that further strengthened my ability to connect with people and communities that needed not just help but more importantly care and time. This has enabled me to apply my learnings and experiences as I manage talent and help them become better versions of themselves. I\'ve had several opportunities to solve problems for customers/clients, organization and teams in both structured and unstructured manner. These experiences have had a huge impact on expanding my professional network within and outside the organizations. Every opportunity has brought new learnings and has allowed me to share my experiences with others in similar situations. Am also LEAN certified for reducing waste and improving the cycle time of quarterly access reviews.
Experience
Director Guest Service Center
Feb 2022 — Present · Bengaluru, IN
Education
Jawaharlal Nehru National College of Engineering
Bachelor of Engineering (B.E.), Mechanical Engineering
Karnataka PU Board
PUC, Science
1997 — 1999
Karnataka SSLC Board
SSLC
1996 — 1997
Skills
- Sla
- Team Leadership
- Forecasting
- Management
- Training
- Customer Satisfaction
- Call Center
- Bpo
- Business Analysis
- Call Centers
- Business Development
- Process Improvement
- Cross-Functional Team Leadership
- Team Management
- Hp
- Outsourcing
- Troubleshooting
- Itil
- Recruiting
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