Rakesh
Senior Product Manager @Netomi
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WORK HISTORY
Senior Product Manager @Netomi
Mississauga, ON, CA
Led the agentic platform using Playbooks and Model Context Protocol (MCP), enabling virtual agents to execute autonomous, multi-step actions through advanced tool orchestration.Owned the Integration & Admin Builder platform, defining a standardised “recipe” system for third-party ecosystems including Salesforce, Zendesk, ServiceNow, and Genesys.Improved end-to-end workflows by enabling seamless transitions between AI agents and live agent desks, ensuring zero context loss and higher CSAT during handoffs.Collaborated with engineering, UX, and GTM leadership to scale the platform for enterprise use cases
EDUCATION
Dayanand Sagar College of Engineering
B.E., Information Technology
Management Development Institute, Gurgaon
Master of Business Administration (MBA), Management Information Systems, Finance
SKILLS
ABOUT RAKESH
Senior Product Manager with 8+ years of product leadership and deep roots in SaaS and AI/ML, backed by 15 years across engineering-adjacent roles. I specialise in bridging complex system design with measurable business impact.My current focus is on evolving Conversational AI into Agentic Workflows—building AI systems that reason, decide, and act. Recent initiatives include LLM orchestration, MCP-based integrations, and multi-step agent frameworks designed to eliminate enterprise friction at scale.
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