Rakesh Madupu

About Rakesh Madupu

I’m an experienced Client Delivery Manager with 8+ years of proven success in talent acquisition, recruitment delivery, and client relationship management across diverse industries including Medical Devices, Industrial Automation, Health Tech, Manufacturing, and more.I specialize in leading high-performing recruitment teams, training and mentoring new hires, and ensuring seamless delivery aligned with client expectations, SLAs, and compliance standards. As the primary point of contact for clients, I take pride in building strong professional partnerships, managing escalations, and driving process improvements that consistently meet quality and timeline goals.My expertise spans the full recruitment lifecycle — from intake to onboarding — along with ATS/VMS operations, performance monitoring, dashboard reporting, and background verification processes. I thrive in fast-paced, evolving environments and am known for my proactive approach, problem-solving mindset, and commitment to delivering results that exceed client expectations. Technical Skills: JobDiva, Ceipal, Fieldglass, Dotstaff, Beeline, Paylocity, MS Office Suite, AI Tools (ChatGPT, Copilot, Gemini) Tax Terms: W2, C2C, 1099 Strengths: Team leadership, client management, compliance, accountability, and adaptability.Let’s connect if you’d like to collaborate, discuss talent delivery strategies, or exchange insights on building effective recruitment teams!

Experience

1. Associate Manager - Client Delivery

   Softpath System, Llc

   Apr 2024 — Present · Norcross, GA, US

   Train and mentor new team members on client expectations and delivery protocols.• Effectively coordinated with clients, fostering strong professional relationships, and served as the point of contact for clients regarding recruitment services.• Conduct regular meetings to gather feedback, review performance, and refine strategies.• Attend supplier and spotlight calls to get updates from the client and share them with the team.• Ensure recruitment efforts align with client expectations, timelines, and quality standards.• Oversee the end-to-end recruitment lifecycle, from intake to interview and offer acceptance.• Prepare and present delivery reports and dashboards for internal and client review.• Monitors individual recruiter performance; provides coaching and initiates Performance Improvement Plans (PIP) as needed.• Monitor the dashboard on tasks or requirements and discuss the challenges and improvements.• Maintain Service Level Agreement (SLA), Key Result Area (KRA) and Key Performance Indicator (KPI) as per the client and the organization• Ensure proper use of Applicant Tracking System (ATS) and Vendor Management System (VMS) tools for managing candidates• Assist the background verification team with criminal checks, drug test follow-ups, and collecting necessary employment (Paystubs & W2s) and education documents.• Coordinate with clients throughout the process, providing timely updates and requesting required information for efficient closures• Ensure timely processing of work orders, and timesheets ensuring accuracy and compliance through follow-ups and necessary revisions.• Handle escalations from the client, oversee worker terminations, and provide coaching on performance and behavioral improvements• Verify and process documents received from Paylocity, uploading them to the client’s VMS portal.• Responsible for sending Offer Sheets, Placement Sheets, Termination Action Forms (TAF) & Personnel Action Forms (PAF) as per the consultant status

Education

• Swami Vivekananda Institute of Technology

  BTech

  2011 — 2014