Rakesh Kumar

Commercial Territory Manager @Shell

London, GB

Engaged and coached a team of retailers, improving performance and increasing shop sales growth by 11% YoY in 2023.• Developed and implemented operational excellence processes, enhancing customer experience (BGE) by 17% and Shell loyalty GO+ penetration by 4.3% in 2023.• Cultivated a high-performance culture through targeted training and leadership development initiatives.• Achieved cost savings and increased profit through better negotiation with contractors.• Analysed sales data and market trends, resulting in a 10%-15% increase in sales for key product categories in 2023.• Coordinated store openings, renovations, and EV projects, leading to successful launches and streamlined processes.• Improved Commercial Managers’ KPIs portal hub on SharePoint and supported the launch of the inSite KPIs data tracker web portal.• Organized a territory retailer newsletter to enhance frontline team engagement

Stanford University

Certificate, Strategies for Sustainability

Mehr Chand Polytechnic College

Diploma in Mechanical Engineering

The Open University

MBA, Business Management

Indira Gandhi National Open University

BSc, Science