Rakesh K.

Director India Delivery & Operations @Inetum

Hyderabad, IN

Country Head Responsibilities: Overseeing all aspects of India operations, including HR, finance, IT, compliance, and service delivery, ensuring seamless functionality across verticals.Service Delivery Excellence: Leading the end-to-end delivery of complex IT solutions, with a strong emphasis on ServiceNow implementations and expanding into other enterprise technologies.Strategic Expansion: Driving growth initiatives to diversify the organization’s capabilities beyond ServiceNow, exploring emerging technologies and markets.Talent Management: Developing a robust workforce strategy, focusing on recruitment, retention, and upskilling to build a highly skilled and motivated team.Operational Efficiency: Streamlining internal processes across operations, optimizing workflows, and implementing cost-effective practices to improve profitability.Client Partnership: Building and nurturing long-term client relationships, acting as a trusted advisor to align solutions with business objectives.Innovation Leadership: Introducing new service offerings and fostering a culture of innovation to keep the organization ahead of industry trends.Cross-Functional Collaboration: Working closely with global leadership to align India’s operations with the company’s overall strategic vision and goals.

Kakatiya University

BSc Computer Science

Kranthi College

Plus Two