Rakesh K.

About Rakesh K.

20+ years of experience in architecture, design, development and implementation of…

Experience

1. Director India Delivery & Operations

   Inetum

   Oct 2024 — Present · Hyderabad, IN

   Country Head Responsibilities: Overseeing all aspects of India operations, including HR, finance, IT, compliance, and service delivery, ensuring seamless functionality across verticals.Service Delivery Excellence: Leading the end-to-end delivery of complex IT solutions, with a strong emphasis on ServiceNow implementations and expanding into other enterprise technologies.Strategic Expansion: Driving growth initiatives to diversify the organization’s capabilities beyond ServiceNow, exploring emerging technologies and markets.Talent Management: Developing a robust workforce strategy, focusing on recruitment, retention, and upskilling to build a highly skilled and motivated team.Operational Efficiency: Streamlining internal processes across operations, optimizing workflows, and implementing cost-effective practices to improve profitability.Client Partnership: Building and nurturing long-term client relationships, acting as a trusted advisor to align solutions with business objectives.Innovation Leadership: Introducing new service offerings and fostering a culture of innovation to keep the organization ahead of industry trends.Cross-Functional Collaboration: Working closely with global leadership to align India’s operations with the company’s overall strategic vision and goals.

Education

• Kakatiya University

  BSc Computer Science

  2000 — 2003

• Kranthi College

  Plus Two

Skills

• Service-Now.com
• Xml
• Software Development
• Scrum
• C#
• Integration
• Java Enterprise Edition
• Enterprise Software
• Flex
• Enterprise Architecture
• Css
• Ajax
• Actionscript
• Itil
• Agile Methodologies
• Service-Now
• Adobe Flex
• Soa
• Html
• Requirements Analysis
• Cloud Computing
• Javascript
• IT Service Management
• Java
• Sdlc
• Solution Architecture