Rakesh Sharma

Business Analyst Manager (Assistant Front Store Manager) @Shoppers Drug Mart

York, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2021 — Present

Business Analyst Manager (Assistant Front Store Manager) @Shoppers Drug Mart

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Toronto, ON, CA

As a Business Analyst Manager with a wealth of knowledge in inventory management and loss prevention. adept in data analysis, maintaining good vendor relationships, and sales floor marketing, have the following key achievements-Implemented changes to reduce shrinkage by over 15% through an analysis of policy and procedure infrastructure, identification of risks, and implementation of policies and procedures-Reviewed requirements, specifications, testing plans, support, and training plans to ensure they were in alignment with business objectives-Discovered and slashed \"bottlenecks\" by implementing improved processes-Analyzed trends, opportunities, and weaknesses, and summarized them for both internal employees and external clients/customers-Developed and successfully implemented a highly successful reporting and statistical model, amplifying backroom inventory management system productivity by 40%-Consulted with management and staff to identify and document business needs and objectives, current operational procedures, problems, input and output requirements, data scope, usage, and security requirements.

EDUCATION

2007 — 2011

Maharishi Dayanand University, Rohtak, Haryana

Bachelor of Technology (BTech), Electronics and Communications Engineering

2002 — 2007

DARBARI LAL D. A. V. MODEL SCHOOL

Senior School Certificate, Non-Medical

1999 — 2001

DAV Public School, Midnapore

5th-7th Standard

2018 — 2019

George Brown College

Post-Graduate Diploma, Project Management (Honors)

2017 — 2018

George Brown College

Postgraduate Diploma, Information Systems Business Analysis (Honors)

1997 — 1998

Sacret Heart School Adra

schooling, Class 3rd-4th

ABOUT RAKESH SHARMA

As the Business Analyst Manager at iMarketing Solutions Group, Toronto, ON, I thrive to achieve strategic and service excellence by driving unprecedented scale and 2X revenue gains. I help my company galvanize immediate wins by driving innovation and evangelizing technology adoption solutions to ramp up internal efficiencies and achieve key business objectives. My 10+ years of experience and expertise as a Business Transformation Leader propels me to innovate existing strategies and develop radical ones to accomplish explosive revenue growth and slash process and operational costs. KEY ACHIEVEMENTS: • Catapulted fundraising revenues by 30% by optimizing structure and design. Tested donor rebuttals to drive action. Designed innovative KPIs that tied fundraising performance to specific staff to boost accountability. • Transformed the organization from individual-driven to team-driven by introducing team-building culture and values. Encouraged knowledge sharing within the teams. • Strategized workforce forecasting, agent scheduling, time management, and donor interactions with Genesys SQL Server Reporting Services like CCM. I understand the value of establishing strong and mutually beneficial partnerships with internal and external stakeholders, including cross-functional, multicultural, and globally dispersed teams. By combining focused emotional intelligence and an engaging leadership style, I develop and inspire high-performing campaign team members to exceed organizational expectations. I can be reached via LinkedIn or at r••••••••@gmail.com. Key Skills: Business Analysis, Business Intelligence (BI), Digital Transformation, Data Transformation, Accelerated Growth, Growth Acceleration, Cost Savings Strategies, Workflow Automation, Business Innovation, Financial Modeling, Business Transformation, Corporate Strategy, Risk Management, Business Automation, Business Process Efficiency, Business Process Improvement, KPI Dashboards, Tableau, Gap Analysis, Strategic Planning, Agile Methodology, Microsoft 365, Process Improvement

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Rakesh Sharma — Business Analyst Manager (Assistant Front Store Manager) at Shoppers Drug Mart in York, ON, CA | Unifers