Rakesh Yadav
Senior Information Technology Analyst at Experian
- Role
- Service Engineer 2 at Experian
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Rakesh Yadav
Technology professional with over 10 years of experience leading IT initiatives in…
Experience
Service Engineer 2
Jul 2019 — Present · Mumbai, IN
Involved in configuring of resource groups, v-net, virtual machines, Application gateway, virtual network getaway, Internal Load balancer, Network Security Groups, VM Image, Managed Disk Image, and Storage accounts on Azure cloud.Handle client escalation calls for network troubleshootingAnalyse new requirements for network connectivity between vendors/partners.Manage & maintain documents for Audit & complianceSPOC for new client integration & network inter connectivity setup.manage relationships while maintaining trusted relationship with team and peers.Works at the direction of the global team manager – works from Incidents, Service Requests andapproved projects.Assist in the development and implementation of support solutions, processes and tools using the ITILframework.Detects, diagnoses, reports and troubleshoots server, network performance and network access issues.Prepares reports, records progress and creates solutions to IT problems/issues.Serve as level 3 technical support for small to medium problem resolution. Provide technical expertise forresolving escalated system issues.knowledge and experience managing windows, VMware and cloud systems (AWS,O365)Applies principles, concepts and practices of the IT Competency Model at the Senior Analyst levelUnder minimal direction, performs basic analysis, design, implementation and maintenance activities invarious areas of IT.Ensure that patching anti-virus updates and other security and compliance activities are carried outpromptly and effectively.Ensure updating of service patches for server and updates on enterprise for respective regions, reviewregular server performance reports.
Education
University of Mumbai
B.com
2007 — 2010
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