Rakesh Yadav
Service Delivery specialist
- Role
- Service Delivery Specialist at Worldpay
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Rakesh Yadav
At present I\'m with Worldpay, as a service delivery specialist (operations and support). My core skill set is Mainframe/Legacy in Payments, P&C Insurance and Banking domains. Currently my role is Technical Team Leader and I\'ve total 15+ years of IT experience. Till now I\'ve worked with worldpay, DXC, Capgemini, Syntel, and grown from an associate to software engineer and to a lead.
Experience
Service Delivery Specialist
Oct 2019 — Present · Indore, IN
Having rich experience in leading offshore team for quality on-time product delivery from offshore. Complete responsibility for offshore team delivery.2. Responsible for L2/L3 Support, operations and support activities which includes Incident management, Service level agreement management, Process improvement, also managing technical issues related to the project in accordance with Organization Quality process. Good exposure in ITIL framework batch support and Production and system support.4. Analyzing the issues and resolving the same within the SLA timeframe.5. Proposing a workaround to maintain business continuity and ensuring minimum business impact/downtime.6. Keep track of SLA’s and MTTR’s and make sure it should always meet the company standards.7. Propose a permanent solution with Development and work with them to resolve the issue as soon as possible.
Education
Motivational Pathway
Bachelor of Technology (B.Tech.), Computer Science
2004 — 2008
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