Rakesh Tiwary

About Rakesh Tiwary

With 20+ years in operations and project management, I help organizations translate strategy into measurable results. I specialize in process optimization, service delivery management, and quality systems implementation—identifying inefficiencies, designing practical solutions, and leading high‑performance teams through change.My academic grounding—CA Intermediate, Executive MBA (Finance), GDC & A (Government Diploma in Co‑operation & Accountancy), and PGDBA from Emeritus—enables me to connect financial rigor with operational reality. Over the years, I’ve led Carrier Payables, Billing, Surplus Lines, and Client Specialist operations, and supported major transitions (including HRH and SLT). I have facilitated multiple automation initiatives that delivered consistent gains in accuracy, cycle times, and stakeholder satisfaction.Colleagues know me for integrity, dedication, and a collaborative style that aligns teams around clear SLAs, transparent SOPs, and continuous improvement. Recognitions include Top Performer (5 consecutive years), multiple awards including a Leadership Award, and selection as Global Scholar by Emeritus (WTW‑sponsored).Currently at WTW, I’m focused on enhancing operational strategies and driving innovation—leveraging data, disciplined execution, and cross‑functional leadership to create efficiencies that support long‑term growth. Looking ahead, my goal is to lead transformative, forward‑thinking initiatives that strengthen stakeholder outcomes and keep the organization ahead in a rapidly evolving market.Core CompetenciesProcess Optimization & Automation (Lean/Continuous Improvement)Service Delivery Operations & SLA ManagementSOP Design, Governance & ComplianceQuality Systems ImplementationTransition & Change Management (e.g, HRH, SLT)Program/Project Management (PMO practices)Data‑driven Decision Making & Operational AnalyticsContract Negotiation & Vendor ManagementCross‑functional Leadership & CoachingEducation & CredentialsPGDBA, Emeritus (WTW‑sponsored Global Scholar)Executive MBA (Finance)CA IntermediateGDC & A (Government Diploma in Co‑operation & Accountancy)Awards & RecognitionTop Performer (5 consecutive years)Leadership Award10 Rewards & recognitionsGlobal Scholar — Emeritus Institute of Management (WTW‑sponsored program)

Experience

1. Operations Manager

   WTW

   Dec 2023 — Present · IN

Education

• National Institute of Management

  MBA (Finance)

  2008

• Mumbai University

  Bachelor of Commerce (B.Com.)

  2001

• Emeritus

  PGDBA

  2016 — 2017

• C.B.S.E Board (DAV Public School - Bokaro)

  SSC

  1996

• Government of Maharashtra

  Govt. Diploma in Co-operation and Accountancy (GDC&A)

  2003

• The Institute of Chartered Accountants of India

  CA Intermediate (PE-II)

  2006

• C.B.S.E Board (DAV Public School - Bokaro)

  HSC

  1998

Skills

• Financial Reporting
• Management
• Microsoft Word
• Customer Service
• Accounting
• Account Reconciliation
• Auditing
• Financial Analysis
• Microsoft Office
• Financial Accounting
• Microsoft Excel