Rakesh Tank

About Rakesh Tank

Profile Summary: Results-driven professional with 21+ years of rich experience in multi-geographical & cross-functional environment in Project / Program Management, Delivery Management, Account & Portfolio Growth. Expertise in end-to-end program planning & implementation; handling Infrastructure transitions, transformation and carve-outs. Excellent track record in Delivery Management (Agile / Waterfall / Hybrid) as per committed SLA, KPI and SOW for multiple projects for large global clients. Strong knowledge and understanding of strategic business needs, with the ability to establish and maintain a high level of customer relationship, trust and confidence. Demonstrated Collaborative, Operational, Analytical and Client-focused skills. Key People Leader, who has successfully led & motivated team towards growth and success in the organizationAreas of Expertise (Skill Set): Project P&L / Account Management, Project / Program Governance, Global Delivery Management, Service Assurance & Fulfillment, Service Operations, Data center modernization and Cloud Infrastructure Management, Transition & Transformation Management. Effort estimation, Quality & Risk Management, Escalation Management, Budget & Cost Management. Technical issue handling, ITIL processes, people and performance management, client engagement, managing team in onsite-offshore model, resource management. Identification of process gaps and driving continual process improvements for achieving an improved Service Quality, Team Productivity and Project Profitability.

Experience

1. Engagement Delivery Lead

   Cognizant

   Mar 2019 — Present · Pune, IN

   Spearheading Offshore Delivery for one of North America’s largest pharmaceutical company across different end-user technology streams with total team size of 100+ FTEs and annual revenue of 11M+ USD.• Leading the Hyper converged Infrastructure (HCI) initiative as part of core infra modernization project which involves implementation of Nutanix Remote and Branch Office (ROBO) HCI Solutions deployed on HPE hardware.• Project and delivery management for ROBO deployment at 50+ customer sites across the globe. Managing the implementation process end-to-end including process standardization and knowledge management build out.• Managing resource planning, SOW, effort estimation, tracking, risk management, quality & change management, program governance and providing support for RFPs, RFIs.• Managing Change the Business (CTB) part of complex Digital Workplace Service Transformation deal with cross functional teams.• Responsible for complete delivery and operations including budgeting P&L, margin & forecasting, revenue enhancement, customer satisfaction, and attrition. • Drive value-adds, continuous process and productivity improvement, enhance end user experience.• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process; developing competency among the team members and responsible for employee satisfaction.

Education

• Nagpur University

  Bachelor of Science (B.Sc.), Physics, Chemistry and Maths

  1995 — 1998

• Nagpur University

  Master of Business Administration (MBA), Marketing/Marketing Management, General

  1998 — 2000

Skills

• Service-Level Agreements (Sla)
• Program Management
• Service Assurance
• Requirements Analysis
• Vendor Management
• Project Planning
• Team Leadership
• Resource Management
• Project Team Management
• Pre-Sales
• Lean Tools
• Six Sigma
• Cisco Technologies
• Problem Management
• Pmp
• Routers
• Iso 20000
• Service Delivery
• Business Analysis
• Global Delivery
• Telecommunications
• Cisco Systems Products
• Wide Area Network (Wan)
• Project Management
• Switches
• Team Management
• Itil
• Managed Services
• IT Transformation
• Transition Management
• IT Service Management
• Ip
• Large Team
• Networking
• People Management
• Incident Management
• Global Operations